1. 14-day window
You may request a full refund within 14 days of the original purchase date. Email refunds@agentcrew.team from the address you used at checkout and include your order reference if you have one.
2. How refunds are issued
Approved refunds are returned to the original payment method. Processing time depends on your bank or payment provider and is usually a few business days after we approve the request.
3. After a refund
Once a refund is issued, your license to use that purchase ends. You should delete the files you received. Buying again later is a new purchase under the Terms then in force.
4. What we cannot refund
We cannot refund a purchase after the 14-day window except where the law requires it, or where we decide a goodwill exception is fair. Chargebacks filed without first contacting us may delay resolution. If a payment is disputed, we may pause access while we review it.
5. Individual workforces and the bundle
If you bought a single workforce and later buy another, each purchase has its own 14-day window. If you bought the Complete Workforce bundle, a refund applies to that bundle purchase as a whole unless we agree otherwise in writing.
6. Consumer rights
Nothing in this policy limits any non-waivable right you have under the consumer law of your country. If those rights give you a longer cooling-off period or a different remedy, those rights apply.
These pages describe how AgentCrew operates today. They are not a substitute for advice about your own situation. If you need counsel on a specific deal, speak with a lawyer in your jurisdiction.